World Trade Printing Company is committed to delivering top-quality print products, not only meeting or exceeding industry standards, but also meeting or exceeding yours.

Therefore, we make this guarantee to you: If we produce a product that has defects in workmanship or materials, or if we fail to follow any written instructions received from you, our valued customer, we will reprint the job, at our expense, upon receipt of returned defective/faulty merchandise.

Please note, this guarantee does not apply to errors in customer-supplied digital files, including, but not limited to, poor quality or low resolution graphics, improper color model, missing fonts, defective file formats, incorrect copy (text), or corrections that were not noted upon final proof approval. It is also important for you to know that although World Trade Printing Company always strives to assure top-notch, aesthetically pleasing color standards, it is not possible for us�or any printing company�to guarantee that the printed results will match the colors represented on your computer screen or by your office printer.

For help with color matching, please click here.

To initiate return of a defective product, please click here.

WTPC Return Procedure

If you need to return merchandise, please follow these instructions:
  1. Call us first to discuss the print job. If it is revealed that our workmanship or the materials we used are the cause for problem, we will issue you a written authorization for reprint.
  2. Ship the original product back. Please package the pieces carefully so they are not further damaged in transit, and send them back to us using UPS Ground or a similar service.
  3. Look for a revised proof. Before redoing your print job, we will send you a new proof. Please scrutinize it very carefully! Once we receive your approval of the proof we will redo your print job as quickly as possible.
  4. Receive new product. We will ship your reprinted product to you at our expense.

WTPC Color Matching Guide

Printing with the Four-color Process
The four-color process divides images into four color values that are transferred to printing plates and sequentially printed on a printing press (also known as offset printing).

The four colors used and the four-color process are commonly referred to as CMYK, which stands for Cyan, Magenta, Yellow, and Black. The printing press recreates the original images using the four colors of inks at different values.

Computer monitors typically present colors in an RGB color model, which stands for Red, Green and Blue. While these colors might look good on your screen, they are not necessarily representative of what they will look like when printed. It is highly recommended that you create your Artwork using the CMYK color model.

Converting from RGB to CMYK

So, what if your Artwork was created in RGB? It�s OK. We can tell you how to convert it, or convert it for you.

Of course, it�s always better to develop with CMYK in the first place. Following are some helpful instructions for assuring that you are using the CMYK color model in development within some popular design and development programs.

Microsoft Publisher 2000

Unfortunately, Microsoft Publisher defaults to RGB. To convert or start a document in CMYK, use the following menu options: Tools/Commercial Printing Tools/Color Printing and select Process colors (CMYK).

Please note that all images incorporated into a layout must be linked, not embedded, in order to maintain the CMYK color space within the image. You can accomplish this by using these menu options: 1) Tools/Commercial Printing Tools/Graphics Manager; 2) highlight the embedded image; 3) click Link; 4) click Browse to locate the original file; and 5) link to it.

Important Note: When uploading files to our prepress department, please send us both the images and the layout file.

Adobe Photoshop 6

To convert an existing file from RGB to CMYK, use the following menu options: Image/Mode/CMYK.

When starting a new file, select CMYK for the mode before clicking OK.

QuarkExpress 4.1

To convert an existing file or start a new one in CMYK, use the following menu options: Edit/Edit Colors/Show Colors in Use/Highlight Color and click Edit. Change model to CMYK (and deselect Spot color).

Adobe Illustrator 9

To convert an existing file from RGB to CMYK, use the following menu options: Edit/Select All and then Filter/Colors/Convert to CMYK.

When starting a new file, select File/New and select CMYK color for the color mode.

Corel Draw 9

To convert an existing file from RGB to CMYK: 1) select each object you want to convert; 2) select the Fill tool; 3) click Fill Color Dialog; 4) make sure the Color model is CMYK; 5) for each outlined object, select the Outline tool; 6) click the Outline Color Dialog; and 7) make sure the Color model is CMYK.

Adobe InDesign 1.5.2

For new or existing documents, use the following menu options: 1) Window/Swatches and Window/Color; 2) double-click color in Swatches; 3) change color mode to CMYK; and 4) change color type to Process.

Colors in the document that are not in the Swatches palette must be changed to the CMYK color space, too: 1) select each object you want to convert (make sure the Color palette reflects the CMYK percentages); and 2) click the top right arrow in the palette to change to CMYK.

Adobe PageMaker 6.5

To ensure you�re using the CMYK color mode, use the following menu options: Window/Show Colors. Then: 1) double-click Colors in the palette and select Model � CMYK; and 2) select Type � Process. Please note: PageMaker does not successfully represent CMYK color on the monitor.

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